Opening
1. Before Spring opening, opening supplies must be sitting out or readily available, rain water MUST be pumped off your pool cover and the water level in the pool MUST be up to the proper level to open. If this prep is not completed before our arrival, you will incur an extra service charge.
2. Since every pool is unique, we cannot give a specific time of service. We will strive to give you an estimate and date. If more than one visit is needed due to poor water clarity/cleanliness, additional charges will be assessed based on your needs.
3. If your pool water is unclear, green, or main drains are not visible, we will need to treat it and come back to do any additional cleaning at our convenience. Additional fees will apply.
4. If you have a manual winter cover, SPI will take it to our warehouse for proper cleaning and storage for customers who select the VIP opening AND purchase the weekly VIP Service Package. All other customers may also receive this service for an additional cost. Please specify on the Service Contract; Opening Add On.
Weekly
1. To help maintain your pool throughout the summer, we offer weekly or every other week service package options (Please indicate on the Service Contract). Free pool closings will be offered on the Weekly VIP Package only.
2. When your maintenance is performed, please note that not all chemicals can be added at the time of service, so instructions may be left with you, the homeowner, to add at the appropriate time.
3. Since every pool is unique and due to many other variables throughout the season, we cannot provide specific times or days of service.
4. We ask that you please maintain proper water levels in between visits. Evaporation and swimmer splash out are the most common reasons you need to add water. The water level should be no lower than the middle of your skimmer for us to properly clean and maintain proper water chemistry. If we must add water, we will use an auto fill control provided by SPI and an extra charge will be added for a service technician to return and disconnect.
5. Due to some weather conditions like heavy rainfall that lasts all day, lightning, holidays, or unforeseen conditions, we may need to adjust our schedule or skip service that week. A technician or the office will notify you as soon as possible the day of service.
6. At each visit, your service technician will look over all your equipment. If any issues are noticed, we will notify you immediately! Any additional work repairs that need to be done will be conducted at our normal service rates.
7. If the cost of chemicals is not included in your selected service package, our technicians will only add chemicals purchased through SPI. Please be advised, it will be the customers responsibility to maintain their pool/spa between our visits. This is necessary due to events such as rain storms, large swimming loads, algae contamination, high winds, excessive heat, etc. If requested, we can provide additional maintenance at an additional charge and scheduled when/if we have availability.
8. SPI is not responsible for any leaves, grass, rocks, wind, or weather conditions that may cause debris in the pool/spa after we have maintained it. It is also reasonable to see clouding of water after pool maintenance from adding certain chemicals to balance the water. Fine debris that has settled to the bottom of the pool can be pushed up into suspension after vacuuming. Most debris will either filter out or resettle.
9. Before vacuuming, our service technician must be able to clearly see the main drain of your pool. This ensures the safety of your liner/equipment. If our Pool Professional determines chemical balancing is required for clarity, this can be scheduled at a later date and for an additional fee. Service charge will still apply for initial scheduled vacuuming.
10. Net 30 does apply for all services. If payment is not received in a timely manner or does not clear, this could lead to a disruption in your weekly service or future service. Late fees may apply.
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